Since 2005, Vital Research conducts annual measurements of resident satisfaction in all 400 nursing home facilities in the state of Minnesota. Each year, more than 13,500 residents are interviewed during the 3-month data collection period. The results of the survey are made public and can be viewed on the Minnesota report card. Starting in 2010, a family survey is conducted concurrently, resulting in over 16,000 completed paper and phone surveys.
The Minnesota nursing home report card incorporates the resident ratings. For further information on the report card, please click here.
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MBK communities have a reputation for value, quality, and high standards of service. To help MBK's purpose to exceed the quality, service and care expectations of those we serve, VR implements customized resident, family, and employee surveys at 14 communities across three states.
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| In 2010, CalPACE, the California PACE Association, released the Integrated Satisfaction Measurement Instrument (I-SAT 9.0). I-SAT gives PACE organizations across the nation the opportunity to receive feedback from participants and families about their satisfaction and quality of care provided. Vital Research is responsible for the implementation of the face-to-face survey process with participants, and the paper survey process with families.
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| The Ohio Department of Aging has commissioned Vital Research five times to interview residents in all nursing homes in the state. Starting in 2007, residents at Residential Care Facilities are interviewed as well, resulting in the completion of more than 30,000 face-to-face interviews during each measurement. The results of the most recent survey are posted on the online Ohio Long Term Care Consumer Guide.
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| OPRS is Ohio's largest and most experienced not-for-profit provider of continuing care retirement communities and services. Vital Research measures resident satisfaction at 11 communities, including satisfaction among Independent Living residents and discharged short-stay patients. Each community receives customized reports.
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| An ongoing evaluation partnership with the overall agency, as well as its Youth Development and Senior Wellness initiatives, to address organizational objectives and goals, build organizational capacity, and promote continuous evolution, in pursuit of achieving a nationally recognized platform. Hope Through Housing is a unique entity that partners with National Community Renaissance (National CORE), one of the largest nonprofit developers that provides affordable housing to low income families and seniors.
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| As the largest provider of eldercare services in Upstate New York, Loretto's services include a broad spectrum of care from independent living and adult medical day programs to rehabilitation and skilled nursing care, with every option in between. Vital Research conducts direct consumer (residents and participants) and indirect consumer (families and employees) satisfaction surveys for 22 different programs at 17 sites.
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- Worked with members and resident committees to develop a CCRC survey in response to legislation establishing specific resident rights to CCRCs
- Business member for consumer satisfaction research
- Designed and implemented Wage and Benefits Survey
- Harold N. Urman, Ph.D., Partner, was chosen the 2010 Associate Member of the Year
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Since 1984 VR has . . .
- Provided programming and analysis of survey data related to resident satisfaction and retirement community feasibility studies.
- Provided statistical analysis consultation in a variety of areas concerning geriatric practice.
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- Commissioned to assess the effectiveness of the nationwide curriculum, "Activity Based Alzheimer Care" designed for activities professionals.
- Evaluated the effectiveness of the national dissemination of a workshop for caregivers, "Partnering With Your Doctor."
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Developed an employee satisfaction survey for Eden Alternative clients based on the book
Open Hearts, Open Minds. The survey was available on the Eden Alternative website.
Vital Research is a business member of the following organizations:
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