|
Validated and conducted item analysis on certification exams. Consulted on pass-point setting and test administration practices. Accredited the certification exam process. |
|
Assessed the effectiveness of the Activities Based Alzheimer's Care (ABAC)
curriculum developed and delivered to Activities Directors and Staff.
Curriculum design was matched to delivery; trainer evaluations, trainee exams,
and care recipient outcome measures were developed and administered.
|
 |
|
Aging Services of California (Formerly the California Association of Homes and Services for the Aging)
www.aging.org |
|
Collaborated with AAHSA's Quality Committee to develop and test methods of
assessing nursing home performance from the perspective of residents and families.
Participated in multi-organization planning of assisted living quality assessment.
|
|
As a member of the ANA Certification Board for the Gerontological Nurse Practitioner certification exam, made decisions about job analysis and test specifications; wrote items and led item-writing workshops; evaluated test items and the entire exam; assisted with item banking, made decisions based on item analysis of test score data, and set the pass point for each exam over a four-year period of time. |
 |
|
American Association of Homes and Services for the Aging
www.aahsa.org |
- Developed and applied behaviorally oriented assessments of senior living organization performance.
- Annual salary survey administered on the Web for member organizations.
- Developed and applied an assessment of Continuing Care Retirement Community (CCRC) performance in relation to resident autonomy and control, matched to requirements of California legislation.
|
|
Contracted to conduct a major revision of the Bilingual Certificate of Competency
exam for teachers in the state. The exam was subsequently administered and used
for decision-making statewide.
|
 |
|
City of Hope National Medical Center
(Nursing Education and Research, Cancer Genetics, Pediatric Oncology)
www.cityofhope.org |
|
Participated in test development, item analysis, and item banking for Genetic Counselors engaged in intensive cancer genetics training, and for primary care providers taking annual workshops and seminars. Consulted on pass-point setting. Collaborated in developing a knowledge test for patients undergoing genetic testing to determine their understanding of cancer risk.
|
|
The Eden Alternative creates habitats for people who live and work in long-term care
facilities. Developed an Employee Quality of Work Culture survey used by Eden
Alternative facilities. Developed and administered an assessment of employee ethics
used in-part as a measure for hiring new staff.
|
|
Identify behaviors that contribute to member satisfaction; monitor scores over
time against key behaviors; implement surveys specific to service delivery channels,
including:
|
- Branch Service
- Voice Response
- Financial Investments
- Insurance Services
|
- Consumer Loans
- Telephone Service Centers
- Online Banking
- Mortgage Lending
|
| |
- Developed survey tools, which are delivered via the Internet, telephone and mail
to assess perceived performance of the products and services provided to internal and
external customers by various departments, divisions, and organizations
- Assisted with the development and analysis of instruments designed to match job
description and responsibilities to actual work performed and the importance of
such work.
|
|
Conducted a complete evaluation of Xerox international sales training, trainer
evaluations and trainee testing. Developed guidelines for both written and practical test development and testing practices that were adopted by Xerox Corporation. Contributed to Xerox guidelines for curriculum development. |
|
