Vital Research is thrilled to unveil the I-SAT™ Post-Enrollment Survey, a powerful new tool designed to elevate participant satisfaction and strengthen retention in your PACE program. After more than a year of rigorous development and pilot testing, this phone-based survey available in multiple languages is ready to deliver the critical insights you need to drive meaningful improvements.
Why the I-SAT Post-Enrollment Survey?
Targeted specifically at participants enrolled in your program for 30 to 90 days, this survey provides real-time feedback across key experience touchpoints, including:
- Satisfaction with the enrollment process
- Perceptions of the full spectrum of services offered by PACE
- Feedback on staff interactions, responsiveness, and communication
- Confidence in your program’s ability to meet their needs
- Mental and emotional well-being
- Overall satisfaction and Net Promoter Score (NPS)
- Thoughtful, open-ended input on what’s working and areas for improvement
Real-Time Results Driving Immediate Action
Survey results are shared in real time, giving you instant access to participant feedback. If a participant requests follow-up, your team will receive a secure email containing their survey responses and preferred contact time—empowering you to respond swiftly and personally.
The First 90 Days Matter
Our pilot revealed a compelling insight: the first 30 to 90 days of enrollment are pivotal. During this window, over 20% of participants expressed uncertainty about whether PACE could meet their healthcare needs. That uncertainty climbed to 25% after 90 days, underscoring the need for early, proactive engagement.
With the I-SAT Post-Enrollment Survey, you’ll not only identify areas to enhance participant satisfaction but also reinforce confidence in your program when it matters most.
Get Started with I-SAT
For more information or to implement the I-SAT Post-Enrollment Survey in your PACE program, contact:
Dr. Harold Urman
📧 hurman@vitalresearch.com
📞 888-848-2511
The Post-Enrollment Survey joins the existing I-SAT surveys of the Participant Survey (the most reliable and valid tool for gathering quality of care and service information from PACE participants), and its corresponding Family/Caregiver and Employee Engagement surveys.
Over the years, Vital Research has played a pivotal role in developing the assessment of care quality within the PACE community. The I-SAT survey, initially launched in 2009 to gauge participant satisfaction in PACE programs, quickly gained recognition as a robust and reliable tool. To date, over 80,000 PACE participants have participated in the I-SAT survey, enabling PACE centers to identify strengths and areas for improvement across key domains such as transportation, home care, medical care, and meals.
Empower your PACE program with insight that strengthens relationships, enhances care, and improves outcomes. Let’s make the first 90 days count—together.